What to Expect at Your First Visit
Your first visit is a gentle, conversational intake designed to understand you and your goals. It typically lasts about 60 minutes, but we’ll pace it to meet your needs.
What we’ll talk about
- What’s bringing you in, and your current concerns
- Your medical and mental health history
- Past treatments and what helped or didn’t
- Your goals for care and what a successful outcome looks like for you
- Personal, cultural, or life factors that matter to you
What you’ll leave with
- A clear understanding of your concerns and priorities
- A personalized plan with next steps
- Guidance on options for treatment (if appropriate)
- Time to ask questions and be heard
Before Your Appointment
We’ll ask you to complete a few simple steps, so your visit is focused on you.
Intake forms
You’ll receive secure digital forms through our patient portal. They cover:
- Demographic information
- Medical and psychiatric history
- Current medications
- Consent forms
- Screening questionnaires (if applicable)
Why this helps: completing these in advance lets us focus on you, not paperwork.
Insurance and costs
We’ll verify your benefits before your visit and explain:
- Copays, coinsurance, and deductible status
- Telehealth coverage (if applicable)
- Any prior authorization requirements
We’ll review your benefits ahead of time so you understand coverage and potential out-of-pocket costs.
Medication list
Bring a list of your current medications (names, doses, and how often you take them).
Recent records
If you have recent evaluations, therapy notes, or hospital records, you can upload them in the patient portal.
Telehealth
Secure, HIPAA-compliant virtual visits are available if you prefer to connect from home.
Tips for the best telehealth experience
- Choose a quiet, private space
- Use a stable internet connection
- Test your camera and microphone
- Log in a few minutes early
- Telehealth visits are just as thorough and personalized as in-person care.
Our Approach to New Patients
Starting care can feel overwhelming. We aim to make it clear, supportive, and centered on you.
Clear
You’ll always know what to expect
Collaborative
Your voice and goals guide treatment
Respectful
Your identity and experiences matter
Supportive
We meet you where you are, without judgment
Cancellation & No-Show Policy
- Please give at least 24 hours’ notice to cancel or reschedule.
- Late cancellations or no-shows may incur a fee, to keep appointments available for others.
- If something comes up, contact us and we’ll help you reschedule.
Cancellation & No-Show Policy
- Please give at least 24 hours’ notice to cancel or reschedule.
- Late cancellations or no-shows may incur a fee, to keep appointments available for others.
- If something comes up, contact us and we’ll help you reschedule.
Payment Information
- We accept: Insurance (details on the Insurance & Pricing page)
- Credit/debit cards
- HSA/FSA cards
Payment is due at the time of service. We’ll review your benefits in advance so there are no surprises.
Start Your Care with Confidence
If you have questions, want to customize your visit, or need a printable or translated version of these details, we’re here to help. Ready to begin? Book your first visit now. If you’d prefer, you can contact us with questions first, and we’ll assist.